Southwest Solutions’ response to COVID-19 crisis

March 24th, 2020
In accordance with Governor Whitmer’s “Stay Home, Stay Safe” Executive Order, Southwest Solutions is regarded as an essential service provider. We employ “critical infrastructure workers” as part of the “Health and Public Health” sector identified in the Executive Order. Additionally, we provide “necessities of life for economically disadvantaged or otherwise needy individuals, individuals who need assistance as a result of this emergency, and people with disabilities.”

(updated 4/1)

Southwest Solutions provides vital programs to address the needs in our community. In this challenging time, as we all work together to mitigate the COVID-19 outbreak, our foremost concern is the health and safety of our staff, those we serve, and our community. As we take protective measures, we also want to make sure that we can continue to serve those who need our help to weather this crisis.

Southwest Solutions is a leading provider of mental health services for children, youth, adults and families. In this time when everyone is feeling stressed, those living with mental illness are particularly vulnerable to heightened anxiety. They need our help more than ever. We have transitioned almost all of our mental health services to telehealth so we can offer treatment for current consumers via the phone or other electronic means. We will continue to intake new consumers seeking mental health services. The intake will need to be done in-person, and preventive protocols for the coronavirus will be observed. New consumers should contact our ACCESS line at 313.841.7474 during business hours.

Almost all of our counseling staff are working remotely. Our supportive housing caseworkers, wraparound counselors, and juvenile justice caseworkers are communicating with clients on the phone to address their needs.

Southwest Solutions is a top provider of affordable housing in the city. Our property management staff is rotating remote-working and in-office shifts to continue to support our tenants. Our Housing office is closed to visitors.

Our job training programs that had been scheduled to start this month have been delayed until further notice. Our Detroit At Work Career Center is closed and calls are being routed to staff who are working remotely.

Our homeownership services team is working remotely and is continuing to help families via phone and email with their homebuyer, financial counseling, foreclosure mitigation, and property tax exemption needs.

Our adult literacy staff has made distance-learning arrangements with students working toward their GED so that they have the opportunity to continue their lessons while our Adult Learning Labs are closed. Staff are communicating with the students telephonically and digitally.

Our ProsperUS Detroit staff is working remotely to help the small businesses that the program serves as they struggle to survive this crisis.

Southwest Solutions is the lead agency in the coordinated effort to assist homeless individuals and families in the city. This effort is called the Coordinated Assessment Model or CAM Detroit. As homeless providers and stakeholders try to control the spread of COVID-19 among this high-risk population, many changes are being made in the homeless system to accommodate evolving challenges. Read about the latest changes.

This is a time of unprecedented collaboration and shared sacrifice as we address this crisis together. It is essential that the social safety net remain intact to help those who need our help the most. Southwest Solutions is firmly committed to this mission, and we are deeply thankful to all partners, across all sectors, who are working diligently under adverse circumstances to serve the vulnerable and disadvantaged members of our community.


Please remember

This is a serious public emergency. To protect against the coronavirus, health experts recommend:

  • Stay home if you can.
  • Wash your hands often with soap and water.
  • Avoid touching your eyes, nose and mouth.
  • Cover coughs and sneezes.
  • Greet others verbally. No hugs or handshakes.
  • Clean and disinfect frequently touched surfaces often.
  • Stay home if you are sick, except to get medical care.
  • Maintain social distance of about six feet in public.

We have created a flier about “Coping with stress during the Coronavirus outbreak.” To download it in English, click here. For the Spanish version, click here.

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